Shipping Terms

1. Payment Method

2. Logistics Terms

2.1 Shipping Fees

• Free shipping for all orders.

2.2 Processing & Delivery Time

• Order Processing: We will fulfill orders in the sequence they are received, with processing taking approximately 3 business days.
• Delivery Schedule: Delivery is available on weekdays, weekends, and national holidays (no restricted time slots).
• Estimated Arrival: 7–10 business days from the date of order processing completion.

2.3 Signing Instructions

• When placing an order, provide a valid delivery address and contact number where you (or an authorized person) can sign for the package.
• On-Site Inspection: Upon delivery, please inspect the package for intact outer packaging, correct item quantity (matching your order details), and complete supporting documents (e.g., shopping list) before signing. Do not sign for packages if the outer seal is damaged or torn—you have the right to refuse acceptance.
• Authorized Signatory: If you cannot sign in person, entrust a third party to do so, and ensure they follow the above inspection requirements. Couriers are only responsible for delivering to the specified address; any individual at the address (e.g., receptionist) may sign, and we cannot guarantee delivery to a specific person.
• Order Modifications: For security reasons, orders cannot be modified after confirmation. Please double-check your address and phone number when placing an order.
• Unclaimed Orders: Orders that cannot be delivered due to incomplete information will be held by the courier for 5 business days. We will notify you via email—please reply or contact customer service within this period. Unresponded orders will be returned to our warehouse, and a full refund will be processed.

3. Return & Refund Policy

3.1 Eligibility

• Full refunds are available if the received item is defective.

3.2 General Conditions

• Return and refund terms are subject to the product-specific details stated on the sales page and during the ordering process.
• Returned items must be in their original condition, including all intact goods, gifts, accessories, packaging, and accompanying documents (e.g., invoices). Physical invoices must be returned with the item, and you may be required to sign relevant documents (e.g., credit notes) as per legal requirements. Failure to meet these conditions may result in the rejection of your return or refund request.

3.3 Refund Processing

• When processing a refund (for returns, unaccepted orders, or cancelled contracts), we will handle all necessary legal documents (e.g., invoice adjustments, credit notes) on your behalf.

4. Logistics FAQ

5. Contact Us