7-Day Return & Exchange Policy

1. Eligible Conditions for 7-Day Return/Exchange

• The product has inherent quality defects;
• The product is damaged during transportation;
• Incorrect delivery (e.g., the received product does not match the ordered item), provided the product is unused and suitable for secondary sale.

2. Exceptions to 7-Day No-Reason Return

• Custom-made or personalized products;
• Products that have been used (electronic products are deemed "used" once powered on);
• Products with worn appearance, functional parts, or accessories;
• Lost or severely damaged product packaging (excluding normal unpacking) that affects secondary sales;
• Products unsuitable for return due to their nature, which you confirmed at the time of purchase;
• Other cases where the product is not in original condition and cannot be resold.

3. How to Apply for Return/Exchange

3.1 Return/Exchange for Personal Reasons

• Apply within 7 days of receipt, ensuring the product is unused and suitable for secondary sale.
• Send an email to the after-sales service center to submit your request.
• After-sales customer service will respond within 1–3 business days.
• You are responsible for all return shipping costs.

3.2 Return/Exchange for Quality/Logistics Reasons

• Apply within 7 days of receipt by sending an email to: service@mail.aiuixkis.com.
• After-sales customer service will review and approve your request within 1–3 business days.
• The Company will bear all return shipping costs.

3.3 Return Process & Refund Timeline

• Arrange return shipment directly with the courier company within 7 days of receipt.
• Once the courier confirms delivery of the returned product to us, we will initiate the refund process.
• Refunds will be completed within 15 business days.

3.4 Required Information for Application

• Order number
• Full name
• Contact phone number